T&C’s

Terms and Conditions

Effective date: 12 August 2026

These Terms and Conditions apply to services and products provided by TanEasy New Cross, operated by Mihalik Ltd (“we”, “our” or “us”). By booking a tanning session, buying a pass or product, using our website or mobile app, or visiting our salon, you agree to these Terms and Conditions. These terms do not affect your statutory rights.

1. Business information

2. Services and products

We provide UV tanning sessions, red-light therapy where available, tanning passes and account credit, and tanning lotions and skincare products. Bookings and purchases may be made in the salon, through our website or through the TanEasy mobile app.

3. Payment processing

  • All prices and any applicable delivery charge are shown before payment is completed.
  • Online card and supported wallet payments are processed securely by Stripe or myPOS, depending on the product, service and checkout selected.
  • TanEasy New Cross does not receive or store the customer’s complete card number or security code.
  • A purchase is confirmed only after the selected payment provider confirms successful payment. A declined or failed payment does not create a confirmed booking, credit or product order.
  • Cash is accepted in the salon only where offered.

4. Eligibility, health and safety

  • UV tanning services are strictly for customers aged 18 or over. Identification may be required.
  • Customers must ensure that they are fit to use UV tanning services. Anyone with a medical condition, sensitive skin, medication-related concerns or uncertainty about UV exposure should seek appropriate medical advice before tanning.
  • Protective eyewear must be worn in UV tanning beds.
  • Customers must follow salon safety instructions and disclose relevant allergies, medication or skin conditions.
  • We may refuse or stop a service where we reasonably believe that continuing would create a health or safety risk.

5. Delivery and service fulfilment

Salon services, sessions and passes

  • An online purchase is confirmed on screen and/or by email after payment is accepted.
  • A booked session is supplied at TanEasy New Cross on the date and time shown in the booking confirmation.
  • A tanning pass or account credit is normally added to the customer’s TanEasy account promptly after payment. If it has not appeared within 24 hours, contact us with the order reference.
  • Nothing is shipped for a salon-service purchase. The service is redeemed at the salon using the customer’s booking or TanEasy account.
  • If we cannot provide a paid session or credit because of a technical fault, equipment outage or closure, we will offer a replacement booking or a full refund for the affected service.

Physical products

  • The available collection or delivery method, any charge and the estimated fulfilment time are shown before checkout is completed.
  • Collection orders are made available at TanEasy New Cross, 159 New Cross Road, London, SE14 5DG. We notify the customer when the order is ready.
  • Where delivery is offered, in-stock products are normally dispatched within two working days. We deliver without undue delay and no later than 30 days after the order unless a different period is agreed with the customer.
  • If an item is unavailable or cannot be supplied within the agreed time, we will offer a replacement, a new fulfilment date or a full refund for the unavailable item.
  • Risk in delivered goods passes to the customer when the goods are delivered to the customer or a person nominated by them.

6. Cancellation policy

Booked sessions

  • A customer may request that a tanning-session booking is moved by contacting us at least 24 hours before the booked start time. Rescheduling is subject to availability.
  • A session booked for a specific date or time is a leisure service for a specific period. The usual statutory 14-day cancellation right may not apply to that booking.
  • Missed appointments and cancellations made less than 24 hours before the booked start time are normally non-refundable, except where the law requires otherwise or we agree that exceptional circumstances apply.
  • If we cancel a session, the customer may choose a replacement booking or a full refund for the cancelled session.

Unused passes, credit and services without a fixed booking time

  • For an eligible service bought online, the customer may tell us that they wish to cancel within 14 days after the contract is made.
  • If the customer expressly asks us to begin supplying the service or uses credit during that period, any refund may be reduced by the proportion already supplied.
  • Once a service has been fully performed after the customer’s express request and acknowledgement, the cancellation right may end.

Physical products

  • An online goods order may be cancelled before dispatch by contacting us.
  • A customer may cancel most online goods orders within 14 days after the day the goods are received, without giving a reason. The return process below then applies.

7. Return policy

  • After notifying us of an eligible online cancellation, the customer must return the goods within the following 14 days to TanEasy New Cross, 159 New Cross Road, London, SE14 5DG.
  • Unless the product is faulty, damaged, incorrectly supplied or we agree otherwise, the customer is responsible for the direct cost and safe return of the goods.
  • The customer may inspect goods as they would in a shop. We may reduce a refund where handling beyond what is necessary has reduced the value.
  • For health-protection and hygiene reasons, sealed cosmetics, lotions or skincare products cannot be returned for change of mind after their seal has been broken. This does not affect rights relating to faulty, damaged or incorrectly supplied products.
  • Products bought in the salon are not automatically returnable for change of mind. Statutory rights for faulty, misdescribed or unfit goods still apply.
  • Contact us before returning an item and include the order reference and reason for return.

8. Refund policy

  • Approved refunds are made to the original payment method. We do not ask for complete card details by email or telephone.
  • For a cancelled online goods order, we refund the product price and the cost of the least expensive standard outbound delivery option offered. Any additional delivery cost selected by the customer is not refundable.
  • We issue the refund within 14 days after receiving the returned goods or acceptable evidence that they have been sent back, whichever is earlier.
  • For an eligible cancelled service, we issue the refund within 14 days after being informed of the cancellation, subject to any lawful deduction for a service already supplied at the customer’s express request.
  • Faulty, damaged, incorrectly supplied or misdescribed goods and services are handled in accordance with the Consumer Rights Act 2015. Depending on the circumstances, the remedy may be repeat performance, repair, replacement, price reduction or refund.
  • After we issue a card refund, the customer’s card provider may require additional processing time before the credit appears.

9. How to request a cancellation, return or refund

Email taneasynewcross@gmail.com with the customer’s name, order or booking reference, the product or service concerned, the requested action and, where relevant, photographs of damaged or incorrect goods. Any clear statement may be used to cancel; no special wording is required.

10. Privacy and data protection

We process customer data for registration, booking, payment, customer service, safety and operational purposes. This may include contact information, date of birth, session history and purchase history. Please read our Privacy Policy for further information.

11. Liability and statutory rights

  • Customers must use our facilities responsibly and follow all safety instructions.
  • We are not responsible for loss or damage caused by a customer’s failure to follow safety guidance, but nothing in these terms excludes or limits liability where it would be unlawful to do so.
  • Goods must be as described, of satisfactory quality and fit for purpose. Services must be provided with reasonable care and skill.
  • Nothing in these terms affects rights under the Consumer Rights Act 2015 or other applicable consumer law.

12. Changes to these terms

We may update these Terms and Conditions when our services, payment methods or legal obligations change. The effective date at the top of this page identifies the current version.

13. Contact

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